Hi John, I am delighted with this bed. Thanks to Mark in Live Help who answered all my questions before I made the purchase and the man who delivered the bed - I couldn't have received better customer service. I put the bed together quite easily (on my own)and I love how it looks. The storage is outstanding and perfect for my apartment to hide away suitcases, winter clothes etc. When I put the bed together, the hydraulic arms wouldn't go down but Steve in your warehouse was very helpful and once I followed his advice (put the mattress on and then pushed the bed down) the arms worked perfectly. Thanks everyone, I am a very happy customer, Fiona.