I am very happy with the mattress, i would rate it 4 out of 5, since i know there is a better quality mattress and more expensive mattress, but in this range i would rate it 4. Absolutely happy with their service, it was 5 out of 5, i am happy with the first contact i made with the shop and happy that the shop contact me back confirming everything is in order and i was happy with the product that i bought. Was very easy to place in the room together with my partner. It's very comfortable i have to say. Fits to the bed perfectly. Overall, the mattress met my expectation, and it's hard to say when you're just ordering online when you don't touch it, when you cant see it straight away, when you cant ask question with your queries right away so that's what i find really difficult buying online but I have to say I was very satisfied with the service and the product came to me so I am a very happy customer.